Complaint guides
Legislation explainers, ombudsman routes, and company-specific how-to pages.
Topics & processes
In-depth guides sourced for UK consumers. Always confirm deadlines on official sites.
- Broadband Speed Complaints
Voluntary codes and Ofcom rules on speeds, estimates, and what to do when performance falls short.
rights · telecoms
- Chargeback Guide
Visa and Mastercard chargeback: a card-scheme dispute route separate from section 75.
process · financial
- Consumer Rights Act 2015: Your Rights
Core UK consumer rights for goods, services, and unfair terms under the Consumer Rights Act 2015.
legislation
- Energy Billing Disputes Guide
Back-billing, estimates, and wrong tariffs: how energy billing complaints are regulated.
rights · energy
- Flight Delay Compensation Guide
UK261 / retained EU261: when compensation may be due for delay, cancellation, and denied boarding.
rights · travel
- How to Complain to Ofcom
How Ofcom regulates telecoms and how consumer complaints reach approved ADR schemes.
ombudsman · telecoms
- How to Complain to the Financial Ombudsman Service
FOS eligibility, DISP timelines, and how to refer banking and credit complaints.
ombudsman · financial
- How to Escalate to the Energy Ombudsman
When and how to escalate energy complaints to the Energy Ombudsman after eight weeks or a deadlock letter.
ombudsman · energy
- How to Get a Deadlock Letter
What a deadlock letter is and how it unlocks ombudsman and ADR routes across sectors.
process
- Section 75 Claim Guide
Consumer Credit Act 1974 section 75: when your credit card issuer may share liability with the supplier.
legislation
Company guides (legacy)
Step-by-step pages with contact details and escalation tips.