How to Complain About HSBC
HSBC UK is one of the country's largest banks. Common complaints involve account closures, fraud handling, mortgage issues, and poor customer service.
UK Guide · Updated 2026 · Based on current ombudsman procedures
Common HSBC complaints
- Unfair account closure without explanation
- Delayed or rejected fraud claims
- Mortgage application problems
- Incorrect charges or fees
- Data sharing or privacy complaints
- Poor service at branch or by phone
How to contact HSBC
Phone
03457 404 404Postal address
HSBC Bank plc, Customer Relations, PO Box 6125, Coventry CV3 9GW
Step-by-step escalation guide
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See the Financial Services escalation guide for the full process.
Time limits and deadlines
8 weeks from your complaint date
Which ombudsman handles HSBC complaints?
If HSBC fails to resolve your complaint within the required timeframe, you can escalate to the Financial Ombudsman Service — which is free, independent, and has the power to award compensation.
Tips for complaining to HSBC
- 💡The Financial Ombudsman can award up to £375,000 in compensation
- 💡Keep copies of all statements, letters, and transaction records as evidence
- 💡HSBC must acknowledge your complaint within 5 working days
- 💡You have 6 months from HSBC's final response to go to the ombudsman
📊 See how HSBC handles complaints
Based on real data from TheyPromised users.
View Complaint Scorecard →💷 What could you be owed?
Try our UK consumer compensation calculator for common complaint types.
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