How to Complain About Currys
Currys is the UK's largest electrical retailer. Common complaints involve faulty goods, repair delays, misleading sales practices, and poor customer service.
UK Guide · Updated 2026 · Based on current ombudsman procedures
Common Currys complaints
- Faulty products not repaired or replaced
- Lengthy repair times exceeding estimates
- Misleading product descriptions or sales
- Extended warranty refusal to honour
- Delivery problems or damage
- Poor in-store customer service
How to contact Currys
Step-by-step escalation guide
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See the Retail escalation guide for the full process.
Time limits and deadlines
Within 30 days for a full refund on faulty goods; within 6 months for repair/replacement
Which ombudsman handles Currys complaints?
If Currys fails to resolve your complaint within the required timeframe, you can escalate to the Retail ADR or Small Claims Court — which is free, independent, and has the power to award compensation.
Tips for complaining to Currys
- 💡Under the Consumer Rights Act 2015, you have 30 days to reject faulty goods for a full refund
- 💡After 30 days, Currys has one chance to repair or replace — if unsuccessful, you can demand a refund
- 💡Keep your receipt and any communication about faults
- 💡If using Currys' repair service, get a written estimate and timeline
📊 See how Currys handles complaints
Based on real data from TheyPromised users.
View Complaint Scorecard →💷 What could you be owed?
Try our UK consumer compensation calculator for common complaint types.
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