Complaint Starter Pack
£29
Get your complaint off on the right foot with a professionally structured case and initial letter.
View PackFor Consumers — Track Your Complaint
Start free, then upgrade for letter drafting, exports, and guided escalation when your case needs more firepower.
Free
£0
Forever free
- 1 active case
- 3 case insights per month
- 1 letter draft per month
- All interaction channels
- Escalation guides (read-only)
- Evidence upload
- Basic timeline view
- PDF export
- Email reminders
- Higher insight & letter limits
- Voice memos
Most Popular
Basic
£4.99/mo
Or £39.99/yr (save 33%)
- Unlimited cases
- Full interaction logging
- Timeline & letters PDF export
- Email reminders & alerts
- Escalation progress tracking
- 10 case insights / month
- 5 letter drafts / month
Pro
£9.99/mo
Or £79.99/yr (save 33%)
- Everything in Basic
- Full case file PDF (ombudsman-ready)
- 50 case insights / month
- 30 letter drafts / month
- Voice memo recording
- Email forwarding parser
- Auto-summary on all interactions
- Priority email support
Annual pricing: Basic £39.99/yr (save 33%), Pro £79.99/yr (save 33%)
Full feature comparison
| Feature | Free | Basic | Pro |
|---|---|---|---|
| Active cases | 1 | Unlimited | Unlimited |
| Interaction logging | |||
| Evidence uploads | |||
| Escalation guides | View only | Full access | Full access |
| Email reminders | |||
| Send letters via email | |||
| Delivery tracking | |||
| Timeline PDF export | |||
| Full case file PDF | |||
| Case insights/month | 3 | 10 | 50 |
| Letter drafts/month | 1 | 5 | 30 |
| Response timer | |||
| Shareable case links | |||
| Priority support |
Need More Help? Complaint Packs
One-off payment. No subscription needed. Works with or without a plan.
For Business — Complaint Intelligence
Insight
£500/month
Professional
£1,000/month
Enterprise
Custom
See what your customers are really saying. Learn More →
Frequently asked questions
Not sure what you need?
Start free. Track your complaint. Upgrade when it matters.