How to Complain About NHS England
NHS England complaints cover GPs, hospitals, dentists, mental health services, and ambulance trusts. The process differs from private sector complaints.
UK Guide · Updated 2026 · Based on current ombudsman procedures
Common NHS England complaints
- Delayed diagnosis or missed diagnosis
- Long waiting times for treatment
- Poor communication from medical staff
- Prescription errors
- Cancelled operations or appointments
- Mental health care delays
How to contact NHS England
Phone
0300 311 22 33Postal address
NHS England, PO Box 16738, Redditch, B97 9PT
Step-by-step escalation guide
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See the NHS escalation guide for the full process.
Time limits and deadlines
Within 12 months of the incident or of becoming aware of the problem
Which ombudsman handles NHS England complaints?
If NHS England fails to resolve your complaint within the required timeframe, you can escalate to the Parliamentary & Health Service Ombudsman — which is free, independent, and has the power to award compensation.
Tips for complaining to NHS England
- 💡Start by complaining directly to the GP surgery, hospital, or NHS Trust involved
- 💡Ask for an NHS Complaints Advocacy service — they are free and independent
- 💡If unsatisfied, escalate to the Parliamentary & Health Service Ombudsman
- 💡Keep a timeline of appointments, letters, and medical records
- 💡The NHS must respond within 25 working days of receiving your complaint
📊 See how NHS England handles complaints
Based on real data from TheyPromised users.
View Complaint Scorecard →💷 What could you be owed?
Try our UK consumer compensation calculator for common complaint types.
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