How to Complain About OVO Energy
OVO Energy is a major UK energy supplier that also acquired SSE's retail business. Common complaints involve billing issues, meter problems, and customer service delays.
UK Guide · Updated 2026 · Based on current ombudsman procedures
Common OVO Energy complaints
- Billing errors after switching to OVO
- Issues inherited from SSE accounts
- Incorrect smart meter readings
- Delays in processing refunds
- Difficulty contacting customer service
How to contact OVO Energy
Phone
0330 175 9669Postal address
OVO Energy, 1 Rivergate, Temple Quay, Bristol, BS1 6ED
Step-by-step escalation guide
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See the Energy escalation guide for the full process.
Time limits and deadlines
8 weeks from your complaint, or upon receiving a deadlock letter
Which ombudsman handles OVO Energy complaints?
If OVO Energy fails to resolve your complaint within the required timeframe, you can escalate to the Energy Ombudsman — which is free, independent, and has the power to award compensation.
Tips for complaining to OVO Energy
- 💡Keep records of all correspondence — OVO has had issues with account migration from SSE
- 💡If your account was recently transferred from SSE, mention this in your complaint
- 💡Request a 'deadlock letter' after 8 weeks if unresolved
📊 See how OVO Energy handles complaints
Based on real data from TheyPromised users.
View Complaint Scorecard →💷 What could you be owed?
Try our UK consumer compensation calculator for common complaint types.
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