How to Complain About Barclays
Barclays is a major UK retail and investment bank. Customers frequently complain about account closures, credit card disputes, and mortgage issues.
UK Guide · Updated 2026 · Based on current ombudsman procedures
Common Barclays complaints
- Account or credit card closures
- Disputed transactions not resolved
- Mortgage offer or completion delays
- Interest charges on settled accounts
- Fraud investigation delays
- Online banking access problems
How to contact Barclays
Phone
0800 282 390Postal address
Barclays, Customer Relations, 1 Churchill Place, London E14 5HP
Step-by-step escalation guide
Detailed steps loading...
See the Financial Services escalation guide for the full process.
Time limits and deadlines
8 weeks from your complaint date
Which ombudsman handles Barclays complaints?
If Barclays fails to resolve your complaint within the required timeframe, you can escalate to the Financial Ombudsman Service — which is free, independent, and has the power to award compensation.
Tips for complaining to Barclays
- 💡Submit your complaint in writing via their secure online form for a clear paper trail
- 💡Barclays must resolve complaints within 8 weeks or provide a final response letter
- 💡The Financial Ombudsman is free to use and can order Barclays to pay compensation
📊 See how Barclays handles complaints
Based on real data from TheyPromised users.
View Complaint Scorecard →💷 What could you be owed?
Try our UK consumer compensation calculator for common complaint types.
Open Calculator →Track your Barclays complaint with TheyPromised
Log every interaction, follow this guide automatically, and export a professional case file when you're ready to escalate. Start free — no credit card required.
Start tracking your Barclays complaint — freeNo credit card required · The escalation guide loads automatically for your case