Built for people who've had enough of being ignored.
TheyPromised started from a simple observation: UK consumers are losing winnable disputes every day, not because their case is weak — but because they can't prove it.
Every year, UK consumers win billions of pounds in complaints through ombudsmen and courts. But for every person who wins, there are ten who gave up — because they couldn't remember the dates, the names, the promises, or the reference numbers.
TheyPromised is the tool we wish existed. It sits alongside you throughout the complaint process — logging every interaction, tracking every promise, guiding you through the correct escalation path, and generating the kind of professional case file that ombudsmen and judges actually want to see.
We're not a legal service. We're not solicitors. We're a technology platform that gives ordinary people the same systematic approach to complaints that large organisations have had for years.
They promised to fix it. We help you prove they didn't.
Our principles
Your data is yours
You own every piece of data you enter. Export it any time. We never sell it, share it, or use it to train AI models.
Accessible to all
The core of TheyPromised is free. Consumer rights are not a luxury — everyone should have access to the tools to exercise them.
Accurate guidance
We only show escalation guidance we can verify. When procedures change, we update. We never speculate.
About SynqForge
TheyPromised is a product of SynqForge Ltd, a UK software company building tools that give people more control over their digital and financial lives.
Questions? Contact us at hello@theypromised.app