Track every call. Log every promise. Prove everything.
They Promised.
You Proved It.
When companies break their promises, you need more than anger — you need evidence. TheyPromised helps you build a professional, timestamped case file that ombudsmen and courts actually take seriously.
Join thousands of UK consumers who stopped being ignored.
Helping UK consumers hold organisations to account
Sound familiar?
You called. They promised to fix it.
They didn't. And now you've called six more times with six different people and nothing has changed.
You've spoken to 5 people.
Nobody knows what the last one said. There's no record, no owner, and nobody takes responsibility.
The ombudsman wants proof.
Dates, times, names, reference numbers. Everything you can't remember because nobody told you to write it down.
TheyPromised turns your frustration
into evidence.
Everything you need to build an airtight case — in one place.
Log Everything
Track every call, email, chat, and letter in 30 seconds. Record who said what, when, and what they promised — with automatic deadline reminders.
Get Guided
Our escalation engine knows every UK complaints procedure. It tells you exactly what to do next, who to contact, and when you can go to the ombudsman.
Export & Win
Generate a professional case file that ombudsmen and courts actually want to see. Dates, times, names, promises — all in one clean document.
How TheyPromised Works
1. Start your case
Start your case
Tell us which company let you down. We'll load their complaint contacts and escalation path automatically.
2. Log every interaction
Log every interaction
Phone calls, emails, letters, webchat — record what happened, who you spoke to, and what they promised.
3. Watch the evidence build
Watch the evidence build
Your timeline fills with timestamped records, tracked promises, and delivery receipts. Broken promises turn red automatically.
4. Fight back with proof
Fight back with proof
Export a professional case file, send complaint letters directly, or escalate to the ombudsman with everything you need.
Trusted by UK consumers fighting back
“I'd been going back and forth with British Gas for 6 weeks. TheyPromised showed them a timeline of 5 broken promises. They refunded me £347 within 3 days.”More stories →
Professional letters from your case
TheyPromised turns your timeline into formal complaint and escalation letters — pre-populated with what you've logged, in a structure ombudsmen and advisers expect.
- Guidance on case strength and next steps
- Full-length letters in seconds
- Evidence gap identification
- Escalation timing recommendations
RE: Formal Complaint — Account Ref. 87234
British Gas Complaints Department
UK consumers winning their cases
“After 4 months of getting nowhere with my energy supplier, I used the export to go to the ombudsman. They settled within 3 weeks.”
Sarah T.
Energy billing dispute
“I'd forgotten half the conversations. TheyPromised made me realise how strong my case actually was — dates, names, promises broken.”
Marcus L.
Broadband provider complaint
“The escalation guide was genuinely more useful than anything I found on Citizens Advice. Step-by-step, no jargon.”
Priya K.
Landlord dispute
Simple Pricing
Free — Track 1 case, log interactions, upload evidence
Basic £4.99/mo — Letter drafting, email sending, delivery tracking, PDF exports
Pro £9.99/mo — Full case files, 50 case insights per month, priority support
Packs from £29 — One-off help when you need it most
For Business
See what your customers are really saying about your complaint handling. Complaint scorecards. Response analytics. Benchmark reports.
Learn More →Stop losing arguments.
Start building evidence.
Start free. No credit card required.