How to Complain About Amazon UK
Amazon UK is the country's largest online retailer. Common complaints involve missing deliveries, defective products, unauthorised charges, and difficulty getting refunds.
UK Guide · Updated 2026 · Based on current ombudsman procedures
Common Amazon UK complaints
- Packages marked delivered but not received
- Defective or counterfeit products
- Unauthorised Prime charges
- Refund delays or rejections
- Account suspensions
- Third-party seller disputes
How to contact Amazon UK
Phone
0800 279 7234Postal address
Amazon UK Services Ltd, 1 Principal Place, Worship Street, London EC2A 2FA
Step-by-step escalation guide
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See the Retail escalation guide for the full process.
Time limits and deadlines
6 years under the Consumer Rights Act 2015 for faulty goods
Which ombudsman handles Amazon UK complaints?
If Amazon UK fails to resolve your complaint within the required timeframe, you can escalate to the Retail ADR (Alternative Dispute Resolution) or Small Claims Court — which is free, independent, and has the power to award compensation.
Tips for complaining to Amazon UK
- 💡Use Amazon's A-to-z Guarantee for marketplace purchases — raise a claim within 90 days
- 💡Under the Consumer Rights Act, goods must be fit for purpose — you can claim a refund within 30 days for faulty items
- 💡If Amazon rejects your claim, use a chargeback through your bank or credit card
- 💡The Small Claims Court is effective for amounts under £10,000
- 💡Always keep your order confirmation emails and any photos of defective goods
📊 See how Amazon UK handles complaints
Based on real data from TheyPromised users.
View Complaint Scorecard →💷 What could you be owed?
Try our UK consumer compensation calculator for common complaint types.
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