How to Complain About Sky
Sky is a major UK provider of broadband, TV, and phone services. Customers commonly complain about billing errors, service outages, and difficulty leaving contracts.
UK Guide · Updated 2026 · Based on current ombudsman procedures
Common Sky complaints
- Unexpected price increases mid-contract
- Billing errors or double charges
- Broadband outages
- Difficulty cancelling subscriptions
- Poor customer service
- TV box or equipment failures
How to contact Sky
Step-by-step escalation guide
Detailed steps loading...
See the Broadband & Phone escalation guide for the full process.
Time limits and deadlines
8 weeks from your complaint, or upon deadlock letter
Which ombudsman handles Sky complaints?
If Sky fails to resolve your complaint within the required timeframe, you can escalate to the Communications Ombudsman (CISAS) — which is free, independent, and has the power to award compensation.
Tips for complaining to Sky
- 💡Sky's automatic compensation applies if your broadband is out for more than 2 working days
- 💡Note down the date and time of all outages with speed test results
- 💡When leaving Sky, get written confirmation of your cancellation date
📊 See how Sky handles complaints
Based on real data from TheyPromised users.
View Complaint Scorecard →💷 What could you be owed?
Try our UK consumer compensation calculator for common complaint types.
Open Calculator →Track your Sky complaint with TheyPromised
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