Insight
£500/month
Your company scorecard with monthly report and benchmark data.
Includes:
- Monthly PDF report
- Complaint volume trends
- Promise-keeping rate
- Response time analysis
- Helpfulness score trend
- Escalation rate tracking
See What Your Customers Are Really Saying
TheyPromised tracks real UK consumer complaints in real time. Promise-keeping rates. Response times. Helpfulness scores. Escalation patterns. We know how your customers feel about your complaint handling. Do you?
Professional
£1,000/month
Everything in Insight, plus competitor benchmarking across your sector.
Includes:
- Weekly data exports
- Sector comparison
- Channel analysis
- Quarterly review call
- Custom dashboards
Enterprise
Custom
Everything in Professional, plus deeper integration and strategic support.
Includes:
- API access
- Custom reporting
- Dedicated account manager
- White-label options
“British Gas breaks 68% of the promises they make to complainants.” That's real data from real consumers. What does yours say?
How it works
- 1. We share your current complaint scorecard (you might be surprised)
- 2. You get monthly reports showing trends, benchmarks, and problem areas
- 3. You use the data to improve complaint handling and reduce ombudsman escalations
- 4. Your scorecard improves. Your customers notice.
FAQ
Where does the data come from?
Real UK consumers tracking complaints through TheyPromised.
Is the data anonymised?
Yes, we never share individual complainant details with companies.
How many complaints do you need for meaningful data?
We provide reports once we have 5+ complaints for your company.
Can I respond to complaints through TheyPromised?
Not yet, but we're building that. For now, the data helps you improve your process.