Issues with E.ON billing or service?

Document every contact and escalate using the same protections that apply across licensed energy suppliers.

Content is for general information only — confirm deadlines with regulators and ombudsmen.

Your rights

Key protections that often apply in this sector. Always check the latest official guidance.

E.ON must meet standards for complaints and vulnerable customers under licence and regulatory rules.

Gas Act 1986; Electricity Act 1989

Typical stages for UK consumer complaints in this sector.

1
Formal complaint to E.ON
Raise via phone, webform, or post and retain evidence.
2
Eight-week review
If still unresolved, note the date for ombudsman eligibility.
Within about 8 weeks
3
Energy Ombudsman
Independent resolution for eligible complaints.

Fixed vs variable charges and exit fees.

Faulty or inaccessible meters.

Large catch-up bills and back-billing rules.

Citing Gas Act 1986, Electricity Act 1989 with your specific case details — editable before you send anything.

Suggestions are for guidance only. Always verify with official sources.

Can I switch while complaining?▼

You can usually switch; outstanding balances may still apply. Check E.ON and Ofgem guidance.

What if my supply is at risk?▼

Contact Citizens Advice for urgent vulnerability or disconnection issues.

Do I pay for the ombudsman?▼

The Energy Ombudsman service is free to consumers.

Also having issues with other Energy providers?

Learn more