How Does HSBC Handle Complaints?

Based on 5 complaints tracked by TheyPromised users.

Data updated in real time.

Complaint Scorecard

Overall Grade: C

Promise Keeping66.7% · B

Response Speed0.0% · F

Helpfulness83.3% · A

Resolution Rate20.0% · D

Escalation Rate: 0.0% go to ombudsman

Average Resolution: 125.0 days

Average Response: 0.0 days

Total Disputed: £1,360

Most Common Channel: phone (50.0%)

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