energy
Wrong Energy Tariff / Billing Error
Your energy provider is charging you on the wrong tariff, overbilling, or not applying agreed rates.
Suggested Complaint Framing
Title: Billing dispute — incorrect tariff applied
Description: I am being charged at the wrong tariff rate despite having a confirmed agreement. My bills are higher than they should be.
Desired outcome: Full refund of overcharged amount, correction of tariff to agreed rate, written apology.
Priority: high
Relevant UK legislation
- Consumer Rights Act 2015
- Energy supply licence conditions (Ofgem)
Tips
- Keep your original tariff confirmation email or letter
- Screenshot your online account showing the wrong rate
- Calculate the exact overcharge amount from your bills
- Ask for a deadlock letter if not resolved in 8 weeks
Common with these organisations
British Gas, EDF Energy, OVO Energy, Scottish Power, E.ON
Step-by-step
- Create your case with this template pre-filled.
- Log every interaction and promise from the organisation.
- Send a formal complaint letter and track deadlines.
- Escalate to the relevant ombudsman if unresolved.