housing
Landlord Not Making Repairs
Your landlord or letting agent is failing to carry out necessary repairs to your rental property.
Suggested Complaint Framing
Title: Complaint — failure to carry out repairs
Description: My landlord/letting agent has failed to carry out necessary repairs that I reported on [date].
Desired outcome: Repairs completed within 14 days, written repair schedule, and compensation for reduced living conditions.
Priority: high
Relevant UK legislation
- Landlord and Tenant Act 1985
- Homes (Fitness for Human Habitation) Act 2018
Tips
- Report repairs in writing
- Upload photo/video evidence
- Contact environmental health if ignored
Step-by-step
- Create your case with this template pre-filled.
- Log every interaction and promise from the organisation.
- Send a formal complaint letter and track deadlines.
- Escalate to the relevant ombudsman if unresolved.