transport
Flight Delay / Cancellation Compensation
Your flight was delayed over 3 hours or cancelled and the airline owes you compensation under UK261.
Suggested Complaint Framing
Title: Flight delay compensation claim under UK261
Description: My flight [flight number] on [date] from [origin] to [destination] was delayed by [X] hours / cancelled. I am claiming compensation under UK261.
Desired outcome: Compensation under UK261 plus reimbursement of additional expenses incurred.
Priority: medium
Relevant UK legislation
- UK261
Tips
- Keep your boarding pass and booking confirmation
- Airlines must prove extraordinary circumstances
- Technical faults are usually not extraordinary circumstances
Common with these organisations
British Airways, easyJet, Ryanair, Jet2, TUI
Step-by-step
- Create your case with this template pre-filled.
- Log every interaction and promise from the organisation.
- Send a formal complaint letter and track deadlines.
- Escalate to the relevant ombudsman if unresolved.