retail
Faulty Product — Refund or Replacement
You bought a product that is faulty, not as described, or not fit for purpose.
Suggested Complaint Framing
Title: Faulty product — requesting refund/replacement
Description: I purchased [product] on [date] for [price]. The product is faulty/not as described/not fit for purpose.
Desired outcome: Full refund or replacement, plus reimbursement of return costs where applicable.
Priority: medium
Relevant UK legislation
- Consumer Rights Act 2015
Tips
- Within 30 days you can usually claim a full refund
- After 30 days, retailer usually gets one repair/replacement attempt
- Always complain to the retailer, not the manufacturer
Common with these organisations
Amazon UK, Currys, Argos, John Lewis
Step-by-step
- Create your case with this template pre-filled.
- Log every interaction and promise from the organisation.
- Send a formal complaint letter and track deadlines.
- Escalate to the relevant ombudsman if unresolved.